Terms & Conditions
These standard conditions of contract together with any and all documents referred to within (“Terms”) shall be deemed as validly
incorporated between The Colour Alliance Ltd (“Colour Alliance”) and any company and/or persons procuring goods and/
or services (“Customer”) from Colour Alliance. In addition to the quoted price for goods and/or services, the Terms shall form the
entire agreement between Colour Alliance and the Customer to the entire exclusion of any other terms provided by the Customer
to Colour Alliance during the course of dealing and/or any implied terms provided by statute. For the avoidance of doubt, the
Customer’s instruction to Colour Alliance to provide goods and/or services, whether oral or written, shall be deemed as the Customers
unequivocal acceptance of the Terms and the mutual termination of any and all other terms that may be in existence at that time.
1. About Colour Alliance
1.1. The Colour Alliance Ltd, operate the website www.thecolouralliance.co.uk and phone number 0203 873 1054
1.2 The company is registered in England and Wales under company number 12565216, registered office is 71-75 Shelton Street, London,
WC2H 9JQ and VAT number is GB 347 3217 05.
2. Relationship between Colour Alliance and Customer
2.1. Any order placed by the Customer includes a warranty that the Customer is at least 18 years of age and capable of providing consent to
enter into legal relations.
2.2. Any order placed by the Customer shall receive an order acknowledgement by email. Colour Alliance reserves the right to review and all
orders are subject to acceptance by Colour Alliance. The Customer will receive correspondence if for any reason Colour Alliance are unable
to fulfil the order.
3. Availability and delivery
3.1. All orders are fulfilled and timescales are provided in the order acknowledgement email. Colour Alliance reserves the right to alter the
delivery date where absolutely necessary and to provide an alternative date.
3.2 Colour Alliance accept no liability for delayed and/or late deliveries made by external couriers.
4. Risk and title
4.1. Title in all goods shall remain vested in Colour Alliance until the full invoice amount has been paid by the Customer. Risk in any goods shall
pass from Colour Alliance to the Customer at the point Colour Alliance places the goods with Customer and/or postal provider or any other
party of the Customers instruction.
5. Prices and payments
5.1. All quote charges are subject to variation by Colour Alliance on or at any time prior to acceptance of Customer order by Colour Alliance
as per clause 2.2.
5.2. All prices, unless otherwise stated, are in Pound Sterling currency (GBP)
5.3. All quoted charges for goods and/or services and/or delivery shall be exclusive of VAT. All quotations shall be subject to VAT at the
prevailing rate. VAT shall be added upon checkout or where invoiced, upon invoicing based upon the final quotation for the goods and/or
services including delivery. The Customer warrants that where any VAT/TAX is added in accordance with delivery in a territory outside the
UK, the Customer shall be exclusively liable for payment. Colour Alliance reserves the right to adjust the VAT amount on any order prior to
payment in full if the prevailing rate is altered at any time prior to full payment for the goods and/or services. For the avoidance of doubt, no
part-payment shall restrict the rights granted to Colour Alliance under this clause 5.3.
5.4. Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered, (including
but not limited in respect of any intellectual property rights, copyright and property mis-description). Colour Alliance will not be liable for any
breach by you of these or any such other laws.
5.5. Acceptable methods of payment via Debit or Credit card; Visa, Visa Debit, MasterCard, Masetro, American Express and Apple Pay. For
alternative methods of payment, contact Colour Alliance.
5.6. Payment by invoice shall be permitted at Colour Alliance’s sole discretion. The Customer shall pay for goods and/or services 30 (thirty)
days from the date of Colour Alliance’s invoice. Colour Alliance shall be entitled to produce an invoice on completion of production of goods
and/or completion of services; or at such intervals as Colour Alliance acting reasonably shall determine.
5.7. At the discretion of Colour Alliance, Late Payment Interest charges shall apply in the event that the Customer fails to pay any produced
invoice within the 30 (thirty) days as per clause 5.6. For all payments subject to the late payment interest charge, this shall be charged at 8%
(eight percent) above the Bank of England base rate. Without prejudice to any of its remedies Colour Alliance shall be entitled to recover any
overdue and undisputed sums pursuant to the Late Payment of Commercial Debts (Interest Act) 1998.
5.8. Goods, service and delivery charges are subject to change; Colour Alliance reserves the right to amend charges reasonably. For the
avoidance of doubt, changes made following receipt by the Customer of an order acknowledgement email shall not apply to orders in respect
of those already established.
5.9. Where Colour Alliance exercises the right to vary the charges in accordance with clause 5.1 the Customer may receive correspondence
informing of those variations for acceptance or refusal of the newly quoted charges. For the avoidance of doubt, where the Customer refuses
the varied charges or where no correspondence was provided by Colour Alliance to Customer, Colour Alliance shall have no liability in
respect of producing goods and/or services.
5.10. If it is a pricing error which is obvious or unmistakable and could have reasonably been recognised by you as an error, we do not have to
provide the products or deliver the service to you at the incorrect (lower) price.
5.11. If there is a dispute on any invoice, the Customer warrants that it will immediately contact Colour Alliance via email at accounts@
6.1. Colour Alliance shall supply all reasonable information required for the Customer to obtain an accurate description of the goods and/or
services provided. Colour Alliance shall have no liability in respect of assurances in respect of colour and/or specification to those displayed
via electronic viewing devices.
6.2. The Customer warrants and represents that; any image, content and/or other material submitted shall;
6.2.1. be accurate (factual described content);
6.2.2. comply with all applicable laws in the UK and/or any country from which it is submitted;
6.2.3. not contain any image, content and/or material which is defamatory of any person;
6.2.4. not contain any image, content and/or material which is obscene or hateful;
6.2.5. not promote sexually explicit image, content, material or violence;
6.2.6. not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
6.2.7. not infringe any intellectual property rights of any other person
6.3. All products are provided by Colour Alliance strictly in accordance with any file submitted by the Customer to Colour Alliance. To the
extent permitted by law, Colour Alliance shall accept no liability in respect of unwanted or defective products (including outputs from services
provided) where such defect relates to an error in the file submitted by you to us or an inconsistency between the file and your order.
6.4. In respect of any data (including artwork), Colour Alliance shall delete any such data at any time following delivery. At any time, the
Customer shall be entitled to contact Colour Alliance for confirmation.
7. Provision of services
7.1. Colour Alliance shall use reasonable endeavours to procure that all goods and/or services comply with any and all; samples, drawings,
specifications or goods as advertised. Colour Alliance reserves the right to make any changes to the goods and/or services to comply
amendments in applicable law.
7.2. Colour Alliance warrants and represents that the services shall be provided using reasonable skill and care.
8. Refunds, returns, retouches and reprints
8.1. Except in the event of a breach by Colour Alliance of clause 9.1, the Customer shall have no remedy in respect of a refund and/or return of
goods and/or services.
8.2. Where a breach of clause 9.1 is evidenced by the Customer, Colour Alliance shall be acting reasonably, investigate and where liable
remedy any defects by reprinting or retouching the order free of charge. Any errors must be reported immediately and the Customer shall
call Colour Alliance on 0203 873 1054 (Mon - Fri 9:00am - 5:30pm) or email on firstname.lastname@example.org to enable Colour Alliance to
remedy this immediately.
8.3. In the event that the Customer exercises their right to report an error under clause 8.2, the Customer warrants that any disputed goods
and/or services shall remain confidential and/or not made publicly available and/or not used and/or not published. Where the Customer is
in breach of this clause 8.3, the Customer shall be liable for the full amount owed as in the event that the goods and/or services had been
8.4. Where the packaging of delivered goods is damaged upon arrival, the Customer shall accept the goods from the courier and upon
checking the interior goods, if the Customer verifies damage has occurred to the goods inside the package, the Customer shall call Colour
Alliance on 0203 873 1054 (Mon - Fri 9:00am - 5:30pm) or email on email@example.com to enable Colour Alliance to remedy this
9.1. Colour Alliance warrant and represent that any and all goods and/or service shall on delivery;
9.1.1. conform (in all material respects) with its description;
9.1.2. be of satisfactory quality
9.1.3. reasonably fit for purposes commonly associated with the goods and/or services
10. Colour Alliance liability
10.1. The total liability of Colour Alliance for actual loss or damage incurred by the Customer shall be limited to the reproduction or
rectification by Colour Alliance of the defective goods and/or services; or where such reproduction is not reasonably practicable, a sum
equivalent to the net quoted cost for the goods and/or services as provided by Colour Alliance in accordance with these terms.
10.2. Nothing in these Terms excludes or limits our liability for:
10.2.1. death or personal injury caused by our negligence;
10.1.1. fraud or fraudulent misrepresentation;
10.1.2. any breach of the obligations regulated by The Consumer Rights Act 2015 or of the Supply of Goods and Services Act 1982;
10.1.3. defective products under the Consumer Protection Act 1987; or
10.1.4. any other liability that it would be illegal or unlawful to limit or exclude liability for.
11.Liability of Customer
11.1. The Customer shall indemnify and hold Colour Alliance harmless for any and all losses, claims, direct damages, costs, fines, legal fees
and expenses incurred by or claimed against Colour Alliance for breach of Data Protection Laws and in any claim for or in connection with
defamation or libel, illegal content, infringement of any design rights, patent rights, intellectual property rights or copyright, or from acting on
the Customers instructions in processing of any personal data; arising as a result of or in connection with any goods and/or services produced
or provided by Colour Alliance for the Customer on an indemnity basis. Colour Alliance may at its sole discretion and acting reasonably,
refuse to provide goods or services to the Customer where it considers that to do so may give rise to any claim falling within this clause and/
or generally; however, the Customer shall not be entitled to limit, exclude or restrict its liability where Colour Alliance fails, acting reasonably,
to refuse a provision of goods or services.
11.1.1. The Customer warrants and represents that it shall comply with all applicable laws and regulations of the country for which the goods
and/or services are destined and will defend and hold harmless Colour Alliance from any and all losses, claims, damages, costs, fines, legal fees
and expenses incurred by or claimed against Colour Alliance for breach of any applicable laws for which the Customer is subject to.
11.1.2. The Customer warrants that it shall check any images provided by Colour Alliance following a photo edit and/or check request from
the Customer for the purpose of ensuring accuracy of images and agree to indemnify Colour Alliance against any and all actions, legal or
otherwise that arises as a result.
11.1.3. The Customer shall indemnify Colour Alliance against any and all losses, claims, damages, costs, fines, legal fees and expenses incurred by
or claimed against Colour Alliance for any breach by the Customer of clause 6.2.
12.Varying of Terms and Conditions
12.1. Colour Alliance reserve the right to amend these Terms from time to time to reflect changes in market conditions, including technological
advances, payment method variations, amendments to laws, regulatory requirements and Colour Alliance’s management systems.
12.2. The Customer agrees to comply with these Terms and all relevant policies of use at the time that the order is placed. Colour Alliance shall
notify all customers of any changes to policies and/or Terms, any order placed following any notice of amendment sent by Colour Alliance,
Customer instruction to provide goods and/or services, whether oral or written, shall be deemed as the Customers unequivocal acceptance of
the amended Terms.
13.1. Where Colour Alliance receives personal data from the Customer, Colour Alliance shall act as Data Processor, the Customer shall be
the Data Controller and both parties shall comply with the GDPR (General Data Protection Regulation 2016/679) as amended from time to
time. The Customer warrants that it has obtained the necessary consents for use of any such personal data by Colour Alliance in the provision
of goods and/or services and shall on Colour Alliances’s request, provide reasonable evidence of such consent. Colour Alliance shall be
entitled to delete, reject or return any data to the Customer that is not provided in accordance with Clause 12.1 without incurring any liability
whatsoever. Words and phrases defined in the GDPR shall have the same meanings as in this clause 12.1.
14.1. Colour Alliance shall not be liable to the Customer for any loss of any kind whatsoever, including but not limited to, any damages or
abatement of charges whether directly or indirectly caused or incurred by the Customer by reason of any failure or delay in the performance
of Colour Alliance of its obligations in relation to the provision of goods and/or services, which is caused, wholly or partly, by circumstances
beyond Colour Alliances’s reasonable control, including without derogation from the generality of the foregoing, any delays caused by
the Customers failure to perform or delay in performing its obligations under this Agreement; third party delay or non-performance; act
of god; failure or shortage or power supplies; flood; lightning or fire; act or omission of government, local or district authorities; public
telecommunications operators or other competent authorities; war; military operations; riot and any denial of access.
15. Third party rights
15.1. A person who is not party to these Terms shall have no rights under or in connection with them under the Contracts (Rights of Third
Parties) Act 1999 to enforce them in whole or in part.
16.Law and jurisdiction
16.1. The Terms shall be interpreted and construed in accordance with accordance with the laws of England and Wales and the parties
irrevocably submit to the exclusive jurisdiction of the English courts. If any part of these terms is held by a court of competent jurisdiction
to be invalid or unenforceable, it shall be severed with the remainder of the terms continuing to be valid and enforceable to the fullest extent